Shipping & Returns

UK Orders

Free UK Shipping on all orders over £15*

Orders under £15 charged £1.49 for delivery

Orders over £15: 

 *There are some items that we sell which are limited in how we can send them to you (Power Banks, very large items etc.). Therefore, these items may not qualify for our free shipping offer. This information will be relayed when possible before you add your item to the basket. 

These prices are subject to change, the final charges will be visible in the checkout before you finalise your order. We aim to ship all orders placed before 3pm Monday to Friday, on the same day. Orders placed after 3pm GMT on Fridays, all orders on Saturdays & Sundays will be dispatched on the next working day.

Faster shipping options can be purchased at the checkout - Royal Mail Tracked 24 is available, DPD Local Guaranteed Next Working Day Delivery, DPD Local Saturday delivery and DHL Domestic Express.

Service details:

Royal Mail Tracked 48 & 24:

• Tracked to delivery point for sender and recipient
• Predicted day and estimated time of delivery by SMS and/or email
• In-flight delivery options
• Photo on delivery
• Online delivery confirmation with GPS map

UK Bank Holidays 
Please note we will be closed and won't be despatching orders placed on UK Bank Holidays. Any orders placed on these days will be despatched the next working day.

EU Orders/Rest of World Orders

Free worldwide shipping available on order over £15 subject to parcel size and weight.

You may be charged customs tax and duties at the local rate upon entry in the country of delivery. For EU deliveries, goods manufactured within the EU & UK are not subject to duty but may have VAT charged.

We ship all orders placed before 3pm the same day. The default shipping method is 'Standard Delivery'. This is a reliable airmail service with no tracking but transit times for non-UK orders can be unpredictable.

Where Custom Duties and Tax payment requests are refused by the customer, the parcel will be returned to us. Please note, any additional charges for the return of parcel will lie with the customer and therefore the refund processed upon return will be minus these charges.

For EU and ROW, if available, faster tracked shipping options can be purchased at the checkout. If you require a faster delivery than we are offering, please contact us at customer.service@basecampgear.co.uk as we may be able to help.

PLEASE NOTE: WE CAN ONLY SHIP FOOD PRODUCTS WITHIN THE UK.

Returning an item to us

To return an item or order please do so using the postal or courier service of your choice to the below address:

RETURNS Dept.

We are pleased to be able to offer a refund of your purchase (at your discretion), within 30 days of you receiving it. We will extend this period for International Customers where returned items are held up in transit.

For the Christmas period only we extend our returns period. This year any purchase made in November and December can be returned up until the 12th of January 2025 or 30 days after you receive your items, whichever is later.

We do not provide free returns. You need to cover the cost of returning the item to us. We recommend using a tracked delivery service to return goods, to ensure that there is proof of delivery and insures the goods whilst in transit. We are not responsible for losses during return transit.

Refunds for goods will be made against the original method of payment used to buy them.

Refunds will be made for the cost of the goods only - not any shipping charges, unless products are deemed faulty. If you require a different size or colour, we can exchange the item if the stock is available, otherwise a refund will be given to your original payment method.

Any offers included in the original order must be returned in order to receive a full refund. If the items involved in the offer are not returned, then the cost will be deducted from the refunded amount.

Goods that are returned for refund should be in the same condition as they were received by you. All tags should still be attached to the item, with packaging, neatly presented, free of any marks, other contaminants, or smells and footwear not to be worn outside. Please do not test pitch tents in the garden/outside. We also reserve the right to refuse a return if the items aren't in a resalable condition.

We are unable to accept returns for special ordered items that we do not stock, but they are still covered under warranty.

Warranties

For any warranty, please use the following email address customer.service@basecampgear.co.uk, and we will try to respond to your enquiry as soon as possible.

We ask that you try to provide as much information as possible about the issue in your initial contact and your usage of the product, and please quote your order number.

If we ask for the Item(s) to be returned to us under warranty, we would provide a free of charge returns label and a returns form in order to provide the details we require.

Any Item that is returned must be done so in a reasonable state. They should be in a clean (free of mud) and dry condition, to help us hygienically assess the returned item(s). Where items fail to meet this standard, we reserve the right to return them to you without action, and additional postage costs will have to be met by yourself.